Empowering Support, Simplifying Solutions
Designed to streamline your support operations, our platform offers real time Ticketing, Smart-chat Conversations, and comprehensive Knowledge base building.
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Trusted by 100+ Customers
SmartDesk Features
Unlock powerful features with our support desk SaaS solution
Ticket Management
- Ticketing: Integrate and manage tickets
- Automated Ticket Routing
- Ticket Views and Filters
Knowledge Base Tools
- AI Assistant
- Canned Responses
- Per Project Assignment
- Collaborative Tools
Smart Chat
- Predefined Responses
- Live Chat Widgets
- Quick Live Agent Support
Analytics and Reporting
- Real-Time Reporting
- Scheduled Reports
Why Choose SmartDesk?
- User-Friendly Interface: Simplify support with an intuitive, easy-to-use platform.
- Comprehensive Features: From ticketing to smart chat, everything you need in one place.
- Scalable Solutions: Grow your support capabilities as your business expands.
- Customer Support: Dedicated assistance whenever you need it.
- Seamless Integrations: Easily connect with your existing tools and systems.
- Affordable Pricing: Flexible plans to fit any budget.
- Proven Reliability: Trusted by businesses worldwide for exceptional service.
Our Pricing Packages
Choose the perfect plan for your needs
SmartDesk
Starter
Users
- Up to 5 users
Ticket Management
- Integrate and manage tickets
- Automatically assign to agents
- Apply filters for easy navigation and management
Support and Training
- Live support
- Knowledge Base Help Center
- Webinars, videos, and more
Analytics and Reporting
- Quick generation of report
- Information widgets for real-time insights
Security and Compliance
- Encryption both in transit and at rest
- Roles and permissions
- Accountability and compliance
Agent Productivity Tools
- Quick predefined responses
- Share information seamlessly
Customer Support Channels
- Multiple Support Emails for streamlined responses
- SmartBot real-time instant messaging
- Live Chat real-time instant messaging
- Knowledge Base Help Center
Customization and Integration
- White labeling Email Templated
- API integration
SmartDesk
Professional
Users
- Up to 10 users
Ticket Management
- Integrate and manage tickets
- Automatically assign to agents
- Apply filters for easy navigation and management
Support and Training
- Live support
- Knowledge Base Help Center
- Webinars, videos, and more
Analytics and Reporting
- Quick generation of report
- Information widgets for real-time insights
Security and Compliance
- Encryption both in transit and at rest
- Roles and permissions
- Accountability and compliance
Agent Productivity Tools
- Quick predefined responses
- Share information seamlessly
Customer Support Channels
- Multiple Support Emails for streamlined responses
- SmartBot real-time instant messaging
- Live Chat real-time instant messaging
- Knowledge Base Help Center
Customization and Integration
- White labeling Email Templated
- API integration
SmartDesk
Enterprise
Users
- Up to 50 users
Ticket Management
- Integrate and manage tickets
- Automatically assign to agents
- Apply filters for easy navigation and management
Support and Training
- Live support
- Knowledge Base Help Center
- Webinars, videos, and more
Analytics and Reporting
- Quick generation of report
- Information widgets for real-time insights
Security and Compliance
- Encryption both in transit and at rest
- Roles and permissions
- Accountability and compliance
Agent Productivity Tools
- Quick predefined responses
- Share information seamlessly
Customer Support Channels
- Multiple Support Emails for streamlined responses
- SmartBot real-time instant messaging
- Live Chat real-time instant messaging
- Knowledge Base Help Center
Customization and Integration
- White labeling Email Templated
- API integration
Testimonials
What the Clients Have to Say
Jack Johnson
IT Manager at Tech Solutions
SmartDesk has completely transformed how we handle support tickets. The intuitive interface and powerful automation tools allow my team to focus on solving issues rather than juggling paperwork. We’ve seen a significant increase in productivity, and our response times have drastically improved!
Sarah Blunt
HR Specialist at Bright Horizon Inc.
As an HR professional, managing employee support can be overwhelming. SmartDesk has made it incredibly easy to track requests, communicate effectively with our team, and ensure nothing falls through the cracks. It’s user-friendly and has streamlined our internal processes immensely.
Fredrick Kolsen
Operations Director at FutureWave Solutions
With SmartDesk, we’ve streamlined all our operational support processes. The seamless integration with our existing tools and systems makes it a perfect fit for our needs. It's an excellent platform for managing both internal and external requests, helping us maintain a high level of efficiency.
Tony Watnik
CEO of Innovatech Systems
SmartDesk has been a game-changer for our business. The platform’s ability to automate and streamline support tasks has saved us countless hours. It’s intuitive, scalable, and has improved both our internal operations and customer satisfaction. I highly recommend it for any organization looking to boost their efficiency.
Jennifer Jakes
Customer Support Lead at Apex Enterprises
SmartDesk has revolutionized the way we approach customer support. Its robust features allow us to handle queries faster and more efficiently than ever before. The reporting tools are invaluable for identifying trends and areas for improvement. I can’t imagine going back to our old system!.
FAQ
Popular Questions
SmartDesk is a support desk software solution designed to streamline customer service operations. It offers features such as ticket management, automated ticket routing, agent productivity tools , real-time reporting, and customer support. It integrates with various tools and systems and provides scalable solutions to match business growth. SmartDesk aims to simplify support processes with a user-friendly interface and comprehensive analytics, making it easier to manage customer interactions and improve service efficiency.
SmartDesk works by managing customer support tickets, automating their distribution to the appropriate agents based on predefined routing rules. It enhances productivity through Smart assistant that helps agents respond faster. Real-time reporting features provide insights into performance, helping teams optimize their service. It also integrates with other systems, enabling businesses to track customer interactions across multiple channels for streamlined support.
Yes! Smartdesk support team will be available to you when you need it most, helping you to get your products connected, so you can start providing the ultimate support to your customers.
At Smartdesk we will do our best to help you migrate from any other Ticket management system..