SmartDesk is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our support desk SaaS solution ("Service"). Please read this Privacy Policy carefully. By accessing or using the Service, you agree to the terms of this Privacy Policy.
Information We Collect
- Personal Information: We may collect personal information such as your name, email address, phone number, and billing information when you register for an account, purchase our Service, or contact us for support.
- Usage Data: We collect information about your interactions with the Service, including IP address, browser type, operating system, referring URLs, and pages viewed.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to monitor activity on our Service and hold certain information.
How We Use Your Information
- To Provide and Maintain the Service: We use your information to create and manage your account, process transactions, and provide customer support.
- To Improve the Service: We analyze usage data to enhance and optimize our Service.
- To Communicate with You: We use your contact information to send updates, respond to inquiries, and provide information about our services.
- To Enforce Policies: We use your information to enforce our Terms and Conditions and to protect the security and integrity of our Service.
How We Share Your Information
- Third-Party Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing and data analysis.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Security of Your Information
We implement appropriate technical and organizational measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.
Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: You have the right to request access to your personal information.
- Correction: You have the right to request correction of inaccurate or incomplete personal information.
- Deletion: You have the right to request deletion of your personal information.
- Objection: You have the right to object to the processing of your personal information.
- Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us at privacy@yourcompany.com.
Third-Party Links
Our Service may contain links to third-party websites. We are not responsible for the privacy practices or the content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: support@smartdesk.support
Thank you for trusting SmartDesk with your information.