Ticketing:

Integrate and manage tickets from email, chat, web forms and api all in one place.

Automated Ticket Routing:

Automatically assign tickets to the right agents based on predefined criteria.

Ticket Views and Filters:

Customize and save ticket views, apply filters for easy navigation and management. 

Email:

Consolidate customer emails from multiple addresses into a single interface for streamlined responses.

Live Chat:

Provide real-time support with instant messaging, allowing for quick and personalized customer interactions.

Self-Service Portal:

Enable customers to find answers through a knowledge base of frequently asked question.

Canned Responses:

Create and use predefined responses for common queries to save time.

Collaborative Tools:

Tag colleagues in tickets, ask questions, and share information seamlessly.

Customizable Email Templates:

Create personalized email templates to be sent to your clients opening tickets or in response to those tickets.

RESTful API:

Seamless integration, enabling your application to log tickets.

Real-Time Reporting:

Generate reports on ticket trends, agent performance, and customer satisfaction.

Scheduled Reports:

Automate report generation and distribution at regular intervals.

Dashboards and Widgets:

Use widgets to get real-time insights into key metrics and performance indicators. 

Data Encryption:

Ensure data security with encryption both in transit and at rest.

Role-Based Access Control:

Define roles and permissions to control access to sensitive information..

Audit Logs:

Maintain logs of all actions within the system for accountability and compliance. 

Customer Support:

Access to live support via phone, chat, and email.

Knowledge Base:

Comprehensive documentation and FAQs to assist users.

Training:

Options include live online sessions, webinars, videos, and in-person training sessions.