One workspace for tickets, SmartChat and knowledge
Manage customer support, publish a self-service Help Center and use Knowledge AI grounded in your own content. Start with core support tools, then add automation and advanced agent AI as your team grows.
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From first customer message to resolved ticket
Email and SmartChat conversations flow into the support workspace.
Agents work with ticket context, collaboration, SLA visibility and optional automation.
Publish useful answers in the Knowledge Base and Help Center, then let Knowledge AI use them for customers.
SmartDesk Features
Core support tools on every plan, with advanced automation and agent AI on Pro and Enterprise.
Ticket Management
- Conversation-first ticket workspace
- SLA timers and collaboration
- Tags and saved views
SmartChat & Knowledge AI
- Website live chat
- Answers grounded in published knowledge
- Live-agent handover
Knowledge Base & Help Center
- Article drafting and publishing
- Public self-service Help Center
- Advanced branding on Pro and Enterprise
Automation & Reporting
- Basic reporting on every plan
- Assignment and escalation on Pro and Enterprise
- Advanced reporting and export on Pro and Enterprise
Why SmartDesk?
- One support workspace: Bring tickets, SmartChat and customer knowledge together.
- Self-service built in: Publish a Knowledge Base and public Help Center for your customers.
- AI with your own account: Connect your organisation's OpenAI account for Knowledge AI and, on eligible plans, advanced agent AI.
- Clear package growth: Start with Starter capacity and move to Pro or Enterprise as your team and automation needs grow.
- Roles stay separate from plans: Control what each user may do without confusing permissions with commercial package access.
- Non-destructive plan changes: SmartDesk keeps existing customer data and configuration when a lower plan reduces future capacity.
SmartDesk Plans
Starter for small teams, Pro for growing support operations, and Enterprise for larger teams.
SmartDesk
Starter
For small support teams getting organised.
- 5 users
- 1 projects
- 1 support email per project
- Tickets, SmartChat, Knowledge Base and Help Center
- Customer-facing Knowledge AI with your OpenAI account
- SLA timers
billed monthly
SmartDesk
Pro
For growing support operations that need automation and advanced AI.
- 10 users
- 5 projects
- 3 support emails per project
- Tickets, SmartChat, Knowledge Base and Help Center
- Customer-facing Knowledge AI with your OpenAI account
- SLA automation, assignment and escalation
billed monthly
SmartDesk
Enterprise
For larger teams with more capacity and advanced support controls.
- 50 users
- 25 projects
- 10 support emails per project
- Tickets, SmartChat, Knowledge Base and Help Center
- Customer-facing Knowledge AI with your OpenAI account
- SLA automation, assignment and escalation
billed monthly
Knowledge AI is included on every plan with your organisation's OpenAI account. Advanced agent AI tools are available on Pro and Enterprise.
Compare PlansFAQ
Popular Questions
SmartDesk is a support platform for ticket management, SmartChat, Knowledge Base publishing, customer self-service and reporting. Core support tools are available across the commercial plans, while Pro and Enterprise add advanced automation, branding, reporting, API access and agent AI capabilities.
SmartDesk brings customer email, SmartChat conversations, tickets and knowledge into one workspace. Every plan includes core ticketing, SmartChat and Knowledge AI; Pro and Enterprise additionally enable automatic assignment, escalation rules and advanced agent AI tools.
Yes! Smartdesk support team will be available to you when you need it most, helping you to get your products connected, so you can start providing the ultimate support to your customers.
We can discuss migration requirements with you before onboarding. Contact the SmartDesk team with details of your current support system and the data you need to bring across.